How to Recover a Locked or Suspended Vinted Account in 2026

Seeing that message telling you your Vinted account is locked can make your stomach drop. Suddenly you can’t message buyers, withdraw your balance, or even see what’s happening with parcels in transit. It feels scary, especially if you’ve got money sitting there or active orders to deal with.

The good news is that a suspension isn’t always permanent. Lots of accounts are restored once Vinted reviews the situation properly. I’ve helped enough readers through this now to know what usually works and what tends to make things worse, so this guide will walk you through the process in a calm, step-by-step way.

If you want the full background on what can trigger problems in the first place, have a read of my guide to Vinted rules that can get you banned so you can see exactly what Vinted is looking for.

Why Vinted Accounts Get Locked

Accounts are usually restricted for one of these reasons:

• using your own postage instead of Vinted’s official label
• attempting to take payment outside the app
• listing prohibited or restricted items
• misleading photos or descriptions
• abusive or threatening messages
• opening more than one account
• unusual refund or cancellation patterns
• reports from multiple buyers

Sometimes it’s a genuine mistake. I’ve seen sellers suspended simply because they didn’t realise they had to use the in-app label, or because they listed an item that felt harmless but was actually on the prohibited list.

First Things First – Don’t Make These Mistakes

When people panic, they often do things that make the situation harder:

• creating a brand new account
• asking a friend to buy through another profile
• trying to move conversations to email
• shipping items outside the system
• arguing with support in messages

Vinted is very good at spotting duplicate accounts through address, bank details, device information and similar listings. Opening a second account almost always leads to another immediate ban.

Step-by-Step: How to Appeal Properly to recover Vinted account

1. Read the suspension message carefully

Vinted normally tells you:

• whether the ban is temporary or permanent
• the reason they believe rules were broken
• what information they want from you
• how to contact Vinted support

Take screenshots of this message so you have it to hand while you appeal.

2. Use the official support route

Always appeal through the help system inside Vinted rather than sending random messages. My Vinted support guide shows exactly where to find the right contact options and what each department deals with.

3. Gather your evidence before replying

Strong appeals usually include:

• Royal Mail proof of postage if you used it
• tracking screenshots from inside Vinted
• photos of the exact item you sent
• screenshots of buyer conversations
• drop-off receipts from lockers or shops
• any previous support messages

If your issue relates to postage confusion, the Vinted postage guide explains how the labels and QR codes are supposed to work so you can reference that clearly in your message.

4. Send a clear, polite appeal

Keep it simple and factual. Something like:

Hello, I would like to appeal the restriction on my account. I believe this may be a misunderstanding. I have always aimed to follow Vinted rules, used the official postage labels and kept communication inside the app. I have attached evidence including proof of postage and screenshots to help with your review. I would really appreciate guidance on how to remain fully compliant.

Short, calm and respectful works far better than a long emotional message.

5. Wait without spamming support

Typical response times are:

• 24 to 48 hours for straightforward cases
• 3 to 5 days for more complex reviews
• longer during holidays or busy periods

Sending lots of follow-ups can sometimes push you back in the queue, so it’s better to wait for the first proper reply.

What Happens to Your Money and Orders

While an account is suspended:

• payouts may be paused temporarily
• completed sales are usually still safe
• open orders can continue through Vinted
• refunds may be issued if cases are active

If you had to cancel any orders during the problem, the cancel a Vinted sale guide explains exactly what happens to labels and refunds.

When Appeals Often Succeed

From what I’ve seen, accounts are most likely to be restored when:

• it’s a first offence
• the issue was accidental
• you provide solid evidence
• communication stayed in the app
• you used Vinted’s official labels
• you respond politely and clearly

When It’s Harder to Reverse

Appeals are tougher if there was:

• confirmed counterfeit goods
• off-platform payment attempts
• abusive behaviour in messages
• multiple accounts created
• repeated rule breaches

If you’re unsure what category your issue falls into, my complete guide to selling on Vinted helps you check the correct processes against what you did.

Learn more from me

Protecting Yourself After You’re Restored

Once your account is back, a few habits make a huge difference:

• always use the label Vinted provides
• keep proof of postage for Royal Mail
• photograph any flaws clearly
• never move chats off the app
• avoid duplicate accounts
• check items against the prohibited list

If your suspension was related to scams or buyer reports, my scams guide is worth a read before listing again.

What If the Ban Isn’t Lifted?

Sometimes Vinted’s decision is final, especially for serious breaches. If that happens:

• don’t try to open a new account
• ask for written confirmation of the reason
• wait before attempting any new profile
• consider other selling platforms in the meantime

It’s frustrating, but trying to work around the system usually makes things worse.

A Vinted ban feels dramatic, but it isn’t always the end of the road. Most problems can be resolved with the right evidence and a calm approach. The key is to follow the official process, avoid quick fixes, and show Vinted you want to play by the rules.

If you’re just getting started and want to avoid issues altogether, my Vinted Hub walks through the whole process safely from day one.