Customer service representatives are the face of a company. They can alone make or break a company's image on the market. Therefore, people with strong social and communication skills often go into customer service jobs.
Excellent customer service translates into increased profitability for brands. Check out the report here to understand its significance and data-backed facts. Therefore, from startups to giant enterprises, they all look for service agents who are vigilant, persuasive, and empathetic.
Possessing these traits of a great service provider can win you some lucrative opportunities. Here is the factual guide that uncovers some of the best career opportunities that not only offer competitive salaries but also promise growth and fulfillment in consumer services.
The perk: These are remote jobs that allow you to work from home or anywhere in the world.
Best Customer Service Jobs You Can Do From Home in 2024
We have enlisted the most in-demand CS jobs based on their salary, ranging from the minimum to the maximum pay. You can choose from these top 5 options to start your career in consumer services.
- Sales Support Specialists
The task of giving the sales team operational and administrative support falls to the sales support specialist. He is mainly in charge of enhancing sales tactics, responding to questions, and checking on orders and incoming demand. Plus, he keeps an eye on performance indicators to improve sales.
As a remote sales support expert, you will be connecting the sales team and customers and improving the prospect's relationship with the product/company. Hence, it is also a great career to make money from home.
Scope: Sales support specialists are integral to the sales process, providing essential support that enables the sales team to focus on closing deals.
The average salary of a sales support specialist in 2024 is $3,667 per month.
- Technical Support Specialist
Technical support specialists oversee all the technical side of work, including both software and hardware issues. Plus, they provide consistent solutions for connectivity issues to workers and customers. Installing, updating, ensuring compatibility of software and hardware, and maintaining clear communication between teams are their primary job requirements.
They should have high technical and analytical skills to quickly identify and resolve problems and ensure the smooth working of the systems. As remote technical specialists, they manage the issues virtually without asking the users to do anything. So, if you are skilled and have strong soft skills, you can make money on your own terms as a technical support expert.
Scope: As technology evolves, the demand for technical support specialists continues to grow in both remote and hybrid work environments.
The average salary of a technical support specialist in 2024 is $4,056 per month.
- Call Center Manager
Call center management is a leadership role that includes the team or staff management, evaluates the productivity of the team, sets goals, and prepares schedules. They are the bridge between higher management and the employees and are responsible for managing both parties, along with delivering top-notch results to the clients.
They interview and hire the relevant candidates in the team and make necessary changes in workflow to maximize overall productivity. Many companies hire managers on a work-from-home basis as well. So, if you have got fast internet and a smooth system, you can earn money online as a call center manager.
Scope: Call center managers are crucial for maintaining customer satisfaction and ensuring efficient call center operations.
The average salary of a call center manager in 2024 is $4,614 per month.
- Virtual Assistant
In simple terms, virtual assistants do administrative tasks virtually for the company. It can include tasks like bookkeeping, data entry, writing, social media management, editing, organization, event scheduling, project management, client communication, and making travel arrangements.
Since every company has different projects and niches in which they work, they need different skills in virtual assistants to manage their administrative tasks.
Scope: The role of virtual assistant is expanding as more businesses operate online.
The average salary of virtual assistants in 2024 is $5,611 per month.
- Customer Success Manager
Customer success managers, as the designation title suggests, ensure that customers are completely satisfied with the company or product. They develop close relations between the company and the clients through successful sales and consumer care.
They are also responsible for onboarding new customers, nurturing or educating them, and providing training to help them get the most value from the purchase. They control renewals, see upsell and cross-sell possibilities, and make sure users still find the product valuable.
Scope: This role is vital for retaining customers and fostering long-term relationships.
The average salary of a customer success manager in 2024 is $6,922 per month.
Final Verdict
With the popularity of remote work opportunities, companies are preferring remote workers and specialists for customer service jobs. With the technical skills, conversational abilities, and people management skills, you can pursue this career path and become a professional.
