As Temu continues to garner attention in the United Kingdom, some individuals have raised concerns about the app being a potential scam. On the other hand, there are those who assert that they have been regular customers of Temu for several months and have had positive experiences with their orders. Before you rush off to download the app, let’s discuss it – is Temu legit?
What is Temu?
Temu, pronounced as “tee-moo”, is a shopping app that has swiftly become the subject of widespread discussion this year, primarily due to its remarkably low prices that have posed stiff competition for established online brands such as Amazon. This Chinese-owned digital app has achieved global fame, thanks in large part to its viral presence on TikTok, where users enthusiastically showcase their Temu purchases through captivating “This is what I bought, versus this is what I got” videos. Temu’s irresistible promise of offering products at unbelievably low prices immediately struck a chord with consumers.
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See: How to make money on Temu
Temu Purchase Protection Program
When wondering is Temu legit, you might want to take a look at their Purchase Protection Program.
This means that you can get a refund in the following events:
- If your order does not align with the item descriptions or photos.
- If your item arrives in a damaged condition.
- If your item does not arrive, arrives late, or gets lost during transit.
To do this, follow these steps:
Initiate a Return
- Go to the “Your orders” page and select the item(s) you wish to return.
- Click the “Return/other help” button and provide the reason for the return to enhance our service in the future.
- Choose the return method and click “Submit”.
Print the Return Label
- Click “Print” to obtain the label.
- Affix the return label to the outside of your return package.
- Mail the package at the nearest Evri ParcelShop, Yodel Direct store, or Royal Mail Customer Service Point. Remember, the first return for every order is free! Any item(s) in their original condition qualify for a full refund within 90 days of purchase. Please ensure the package is sent within 14 days after submitting your return.
Receive a Refund
If your order meets the requirements of the Temu Purchase Protection Program, you will be refunded for your item(s). You can choose to receive the refund as Temu credit or through your original payment method. A confirmation will be provided once the refund is processed.
Learn more about Temu:
Temu delivery times
A downside to using Temu is the delivery times.
Since deliveries are coming from China it can take a week or more for your items to be delivered.
In the grand scheme of things that isn’t all that long, however in the days of Amazon Prime it can feel like a lifetime.
When wondering ‘is Temu legit?’ then you might be put off by the long delivery times.
To counteract this, if your estimated delivery window is missed then you will get a £5 credit added to your account.
What is the quality of the products like?
As with most online shopping it is hard to gauge the quality of the products that you order from the Temu website or app.
On Trustpilot, many of the low reviews are complaining about the shipping time, followed by subpar product quality.
Nonetheless, there is positive news as well. Numerous five-star reviews on TrustPilot highly praise Temu for its competitive prices and extensive range of items.
On social media platforms, particularly TikTok, individuals are enthusiastic about their Temu purchases. Users showcase a variety of products, ranging from small gadgets and household items to clothing and shoes, contributing to Temu’s rising popularity as TikTok’s latest obsession
Our verdict: hit and miss.
Is Temu legit?
Temu is a genuine app and website where users can purchase products at extremely low prices.
Like all online retailers, your order can go missing when it is with the delivery partner, such as Royal Mail, Yodel and Evri.
Temu is legit, with their Purchase Protection Program to help you if you have any issues.
How to stay safe when using Temu
We know that Temu is legit, however here are some tips for staying safe when using Temu.
- Make sure that you are using the official Temu website or app, and not a clone.
- Use a strong password for your account.
- Be sure to use a payment method that will offer buyer protection for a second layer of protection, such as Paypal or a credit card.
