If you work during the day but aren't making ends meet, what can you do? Lots of us need an extra injection of cash right now. With the cost of fuel bills going up, food shopping rising in price and other bills landing on our doormat, we're all looking for some extra money. If that sounds familiar to you, have you considered taking on an extra job? Something part time or for a few hours per week to help with the cost of living? Let's have a look at customer service night jobs that could help you pay the bills.
Logging On From Home
You might have this idea in your head when you think of customer service. Maybe a big room in a professional building. One filled with customer service representatives answering phones, tapping away on computers and figuring our problems. However, not every business operates like this anymore. There are lots of companies that have staff log in remotely. Once they have access to the system they can answer calls, assist customers and sort problems from the comfort of their own home. If you are looking for a great job that will bring n some extra money, that you can do during the evenings, customer service night jobs could be perfect for you.
Headset Phone Calls
There are a number of things you might be doing when you log into a central system from home. You'll probably need a laptop or computer with a headset that the company will likely give you as part of the role. You'll then be able to remotely answer phone calls and communicate with customers via the headset. Bringing up their details on the computer will help you assist what they need and work through calls. You might have certain targets, such as the number of calls you need to take within an hour. However ultimately, good customer service skills are what's required. If you have a calming voice, one that will connect with the customer and assure them that you are doing all you can to provide a solution, that is a good thing.
Helping Customers Via Live Chat
With the hustle and bustle of life, many of us choose to contact companies via the live chat function. This means we don't need to be on the phone and can simply send messages to the customer service agent to find an answer to our problem. This is what you could be doing as part of your customer service night jobs. Answering messages from a wide range of customers. The great thing about live chat is that agents can handle more than one person at once. Whilst waiting for an answer from one customer, you can be helping another. You'll need to be able to type quickly and find your way through customer accounts at speed. Many of the initial replies you send can be done via saved messages and sent with just one click. Then when you delve deeper and have access to their records you can assist them as they require.
It can be fantastic to help customers out of a tricky situation. The range of things you might be assisting them with is wide too. You could be unlocking their accounts, helping with complaints, processing refunds, making appointments and tracking parcels. If customer service night jobs sound like a great way to make some money in your evenings, see what jobs are available and send off some applications. You could be logging in to help customers before you know it.
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