The Information Technology Infrastructure Library, known as ITIL, is the principal structure for managing the IT service delivery all over the world. ITIL identifies a service lifecycle that stipulates explicit activities and processes in the course of development, design, support, and delivery of the Information Technology services. In 2013, the company was taken over by Axelos that now maintains the framework of ITIL and offers the training and accreditation for the professionals desiring to develop skills and expertise in this area. There are hundreds of Accredited Training Organizations that offer the ITIL training forthe specialists. At the end of it, the candidates are required to take the exam to earn theircredential.
There are 5 different certification levels offered by ITIL: Foundation, Practitioner, Intermediate, Expert, and Master. It is important to know that the company utilizes the credit system to grade the students from the Foundation level to the Expert one, where each certificate earns a particular number of credits. At the end of the day, a total of twenty-two credits are required to attain the ITIL Expert level. It is important to point out that the Master level has its own present requirements. We will talk about it below.
ITIL Service Framework Structure
Exam-labs ITIL is designed to help the companies define and execute a standard, repeatable procedure:assistance in maintaining focus on the details that are involved in starting new IT services and overseeing the services afterward. There are five different phases or practice areas that are associated with the ITIL service lifecycle. These stages come with supporting principles and techniques that work with them. Below, there are different service phases and how they work in any organization.
Service Strategy: This phase covers the process of describing services as strategic assets. It also focuses on implementing and maintaining a lucid and calculated strategy. The principles of SS tackle policies, corporate governance and compliance, business processes, decision making, and corporate culture, as wellas ensure that the business is structured for service enhancement.
Service Design: This phase contains the evaluation of business management methods, which include availability, service level, capacity, and many others, to develop and design new service offers or enhance the existing ones.
Service Transition: This phase focuses on the transition from creation to production operation, which includes quality control and testing.
Service Operation: This phase explains the process of managing services once they are in use. It concentrates on such operational processes as access management, event management, incident response, helpdesk support, and lifecycle of an application.
Continuous Service Improvement: In this phase, new requirements are enumerated for the previous phases based on service levels and operational feedback. It helps to ensure that the policies and processes are duly followed, as well as the acceptance of service level agreement.
ITIL Certification Levels
The professionals with the ITIL certification are in high demand because they have great input in the process and procedure that makes an organization function optimally. So, are you ready to follow the career path of ITIL? The different levels of credentials are a great way to grow your career and open potential doors of opportunities for you.
- Foundation Certification
The ITIL Foundation credential focuses on the fundamentals of ITIL. It is usually the starting point of becoming a certified ITIL professional. There is no requirement for earning the certification as anyone who is interested in the field of study can simply sit for the exam without any issue. A candidate can start a career with the Foundation certificate but to qualify for a position in service management, one must get to the Practitioner or Intermediate levels.
The most popular entry-level certification is ITIL v3 Foundation. It is developed to demonstrate one’s understanding of core ITIL best practices. To get this certificate, an individual should pass the relevant exam. You will have 40 multiple-choice questions, and 26 of them should be answered correctly. Most students have 1 hour to finish this test, but if you don’t take it in your native language, you will have an extra 15 minutes to complete the exam and you can use a dictionary.
- Practitioner Certification
The Practitioner level is the latest entry level to the ITIL certification scheme. The exam was first introduced in early 2016. A professional with this credential will be able to use the ITIL framework to support business and organizational objectives, as well as to focus on organizational communications, measurement, metrics, and change management. To earn this certificate, the candidate is expected to first obtain the Foundation credentials.
- Intermediate Certification
The Intermediate credential is based on module, each of which centres on different areas of the Information Technology service management. Appropriate models are grouped as either Service Capability or Service Lifecycle. The Service Capability modules includeSOA, RCV, OSA, PPO.The Service Lifecycle modules are ST, SS, SD, SO, and CSI.
To attain your career goal, you can choose modules from each category or a single category to earn your certification. You are required to have a minimum of two years of the IT service management experience to apply for this level.
- Expert Certification
This is an advanced credential that covers the depth and breadth of the ITIL practices and processes across different aspects of its disciplines. The Expert level is a requirement for earning the Master certification. To earn the expert-level certificate, you need to have a minimum of 17 credits from the Foundation, Practitioner, and Intermediate levels, as well as pass the Managing Across Lifecycle exam with a total of 22 credits.
- Master Certification
This is the apex level of all certifications and it demonstrates the ability to use the framework inreal scenario situations. It covers all the processes and principles covered from the Foundation level to the Expert one. The specialists with the Master certificate must show competence and total mastery of the ITIL framework by completing the tasks below:
- Attain the Expert certification
- Display a minimum of 5 years of experience in leadership or management role using ITIL
- Submit a proposal for the service enhancement
- Successfully complete a professional interview with an assessment panel of ITIL
- Submit a work package that shows the ability to utilize the ITIL processes and principles to the real business case scenario, which should include the positive impact it will have on business service.
Conclusion
You can follow the ITIL career path by starting from the entry-levelcredential –ITIL v3 Foundation. There are many training platforms and resources that can be used in preparing for yourcertification exam. For this well-known certificate, Exam labs has training courses and .ETE files. You can use them to start your career inITIL. So, don’t miss the opportunity and earn the ITIL v3 Foundation certificate today!
